Privacy Policy for JW Roofing Contractors Limited

Effective Date: 21st October 2024

At JW Roofing Contractors Limited (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and/or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal information to provide you with the best possible service. The information we collect may include:

Personal Identifiable Information (PII): Name, address, email address, phone number, and other contact details.
Financial Information: Payment card details, bank account numbers, or other financial data needed to process payments.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone settings, operating system, and platform.
Usage Data: Information about how you use our website and services.

2. How We Collect Your Information

We may collect information in the following ways:

Direct Interactions: You may provide us with your personal information by filling in forms, calling us, sending us emails, or otherwise corresponding with us.
Automated Technologies: When you interact with our website, we may automatically collect technical data such as IP addresses and website usage patterns through cookies, server logs, and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide our services: We will use your personal information to contact you, provide roofing services, and respond to inquiries.
To process payments: Your financial information is used solely to process transactions for the services you purchase.
To improve our services: We analyze usage data to improve our website and services, ensuring better user experience.
For legal and regulatory obligations: We may use your information to comply with applicable laws and regulations.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data under the following circumstances:

Service Providers: We may share your data with trusted third-party service providers to help perform essential functions, such as processing payments or hosting our website.
Legal Requirements: We may disclose your information if required by law, court order, or regulatory authority.

5. Data Security

We take the security of your personal information very seriously. We have implemented technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Despite our best efforts, no method of transmission over the Internet is completely secure. We cannot guarantee the absolute security of your information, but we strive to protect it by adhering to current industry standards.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal information held by us.
Right to Rectification: You have the right to correct any incomplete or inaccurate data we hold about you.
Right to Erasure: You may request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can ask us to suspend the processing of your data under specific circumstances.
Right to Object: You have the right to object to the processing of your personal data when we rely on legitimate interests as our legal basis.

To exercise any of these rights, please contact us using the details provided below.

7. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. Once your data is no longer needed, it will be securely deleted or anonymized.

8. Cookies

Our website uses cookies to distinguish you from other users, improve your experience, and analyze how the website is used. You can set your browser to refuse cookies or alert you when cookies are being sent.

9. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to stay informed about any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

Company Name: JW Roofing Contractors Limited
Company Number: 09045335
Address: 68 Frankswood Avenue, Petts Wood, Orpington, Kent, BR5 1BN
Telephone: 020 8402 6842
Email: info@jwroofing.co.uk

By using our services and providing your information, you agree to the terms of this Privacy Policy.

JW Roofing Contractors Limited
[Company Number: 09045335]
68 Frankswood Avenue, Petts Wood, Orpington, Kent, BR5 1BN

Mr Wong

3 months ago

Had Johnie and his kids did an underlay replacement. Both the lads did a marvellous job and despite the super hot weather, they kept on going and did everything on time.

Steve Westerman

7 months ago

Fantastic workmanship by John and his boys, our neighbours liked the work done on our roof so much that they had there's done as well!! Quality workmanship.

Grace Gayle

8 months ago

I am very pleased with the work received from J W Roofing.
The team were very professional and took great care at every stage in completing the work. The workmanship was excellent and of a high standard. The quality of the service from start to finish was exceptional, this company is highly recommended.

Dave Lights

12 months ago

Excellent work from Johnnie & team on our townhouse flat roof. The quote was competitive and the work carried out in a few days with minimal fuss. He really understood the job and was the only supplier to provide a solution to prevent our internal guttering blocking. Highly recommended.

Anita Burton

1 year ago

Johnnie promptly diagnosed water ingress and swiftly arranged scaffold and date for repair to start. Very pleased with result. Came back when there was porch repair to complete. All done to my complete satisfaction. Definitely recommend.

Stephen Fuller

I highly recommend J W Roofing. Johnnie & his team worked to a very high professional standard.
A complete new roof including roof of a bay window, all guttering, fascias & soffit renewed. Loft work carried out.
Has given the house a new makeover which we are extremely pleased with.
Everything was left clean & tidy.
Can't recommend enough.

Dean Wyatt

2 years ago

Would highly recommend Johnnie and his team as they were punctual, communicated well and most importantly, carried out a high level of work on our new flat roof and chimney flashing repair.

Hugh Dasley

What are people looking for when they are trying to find a contractor to carry out work on their property?
1). Price must be the first priority:-
J W, charge a fair price with any extra documented before carrying out any works.
2). Quality of work:- Johnie and his sons, have a very high standard of work and a good eye for the details that matters.
3). Controller of site:- Johnie has great organisation skills and with controlled deliveries and waste removal as required. He stays within the designated loading area and doesn’t spread out a-crossed the property. He makes sure the site is cleaned every day after work has finished.
4). Communication:- Johnie has an easy and friendly approach to dealing with the customer. He takes on issues that arise on the project and takes actions to adjust the works to accommodate any customers issues.

Out of 10, I would give J. W. ROOFING a 9 and I would recommend this firm to all who require works to be carried out on their roof

Darren O'Brien

3 years ago

We had our roof done and Johnnie was very professional and very helpful..... The standard of work was second to none...and after finishing the job everything was left tidy. Highly recommend.

Luca Britton

Fantastic service! After the storm we had a huge leak in the roof of our house. Called J W Roofing, they turned up. Inspected, quoted and repaired the roof for me. All nice and dry and professional services! Would highly recommend.

Clive Woodley

4 years ago

I used JW to repair my flat roof. Johnnie came and gave me what I considered to be excellent advice and guidance. Completion of the work was delayed by the wet weather we had in December/January. When the men came to do the work, they behaved very professionally, working hard to complete the work. I am very pleased with the result.

Kami In

5 years ago

Excellent, great service, quality job and a reasonable price.

Davina Burgess

6 years ago

We needed some roof repairs done following recent storms and found Johnnie friendly, professional and keen to do a thorough job. We were very happy with the service we received and would recommend his company.